Returns

RETURNS

Refunds or replacements are ONLY available for items that arrive damaged. We require you to return the product to us before we will issue a refund or replacement.

If you have changed your mind, there are NO refunds or exchanges.

Please contact us at [email protected] BEFORE returning your product. Photographs would be helpful to explain the problem.

Our policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within 10 days.

We will send a proof of payment to you at the email used for purchase.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return  Addresses :

  • United Kingdom
    Name

    Chefstricks c/- Graham Campbell

    Address1833-4468 Borderlinx/DHL
    DIDC2 – BAY B
    DIRFT South – Celtic Way
    CityDaventry
    PostcodeNN6 7GW
    CountyNorthamptonshire
    CountryUnited Kingdom
    Tel+442033183494
  • Germany
    Name

    Chefstricks c/- Graham Campbell

    Address1833-4468 Borderlinx C/O SEKO
    Cargo City South, Bldg 555 C
    CityFrankfurt
    Postcode60549
    CountryGermany
    Tel+4969697125517
  • Hong Kong
    Name

    Chefstricks c/- Graham Campbell

    Address1833-4468 Borderlinx C/O SEKO
    13C Por Mee Fty Bldg
    500 Castle Peak Rd, CSW
    CityHONG KONG
    PostcodeCSW
    CountryHong Kong
    Tel+85230085629
  • United States
    NameChefstricks c/- Graham Campbell
    Address1833-4468 Borderlinx/DHL
    4900 Creekside Parkway
    CityLockbourne
    StateOH
    Postcode43137
    CountryUnited States
    Tel+19378896246