Frequently Asked Questions
We process orders within 24 hours of receipt. We work 7 days a week, so the weekend will not slow the processing of your order. Goods are shipped as soon as possible after we process your order.
If you signed up to receive notifications, we will advise you when your items are shipped. If there is a delay, we will advise you.
Shipping times vary depending on what the product is and where it is shipped from. Every product has an ‘Expected Shipping Time’ displayed on the product page.
My Purchase Has Not Arrived
Please allow the maximum time shown on the product page before contacting us.
It Arrived Broken
Please see our Returns page for how to have your product replaced.
I Changed My Mind
We are not able to exchange items if you change your mind.
I Need Help With My Purchase
Please feel free to Contact Us, we are more than happy to help you.
Do You Have a Newsletter?
Absolutely! we send special offers and useful information to anyone who asks. Sign up here.
The Item I Want Is Out Of Stock
Unfortunately, these things happen. If we are able to contact you, we will advise when it comes back into stock and include a discount for your patience.
Do You Take Cryptocurrencies?
Sorry, we do not. With the wide variety of coins, it is simply not practical. With the wild fluctuations in price, it would also cause issues if your payment suddenly doubled in value (or fell).
Will You Mark My Purchase As ‘Gift’?
We do not mark merchandise values below value or mark items as ‘gifts’ – US and International government regulations prohibit such behaviour.